Terms & Conditions

  1. Privacy Standard – Needels Supply does not sell or share customer contact information.
  2. Minimum Orders
    1. Needels stock items do not have a minimum order requirement. We specialize in sourcing hard to find products and parts.
  3. Shipping & Pick-up
    1. In-stock merchandise is shipped within 24 hours. Special Order merchandise is shipped within 24 hours upon arrival at the warehouse.
    2. Orders may be picked up during standard business hours at the warehouse located at 444 Wacouta Street.
  4. Back Orders
    1. Backorders of all non-stocked products will be shipped freight collect or prepaid with charges added to customer invoice.
  5. Special Order Merchandise
    1. Special order or non-stock order quantities may not qualify for return or may be subject to a restocking fee.
  6. Returns
    1. Needels accepts returns of stock merchandise within 30 days of invoicing or purchase. All items must be in “as sold” condition subject to inspection for full allowance. No returns allowed on discontinued or consignment merchandise.
  7. Quotations
    1. Written quotations are valid for 30 days. Oral quotations are valid for 24 hours with the issuing Needels Service representative.
  8. Terms
    1. Net 10 days, unless otherwise agreed to in writing. A monthly charge may be added on invoices when not paid when due. A $35 charge will be assessed on any returned check.
  9. Credit Applications
    1. Commercial accounts welcomed with application and review of credit worthiness as determined through standard credit review processes. Needels Supply reserves the right to extend or withhold lines of open account credit.
    2. Download a New Customer Account form and a Tax Exempt form if applicable. Submit electronically or mail.
  10. Custom Manufacturing Services
    1. Needels welcomes the opportunity to quote on special product formulating, manufacturing, and/or packaging for your specific chemical needs.
  11. Lease-to-Own
    1. Financing for new equipment by an independent finance company is available to qualified buyers.
  12. Rental Equipment
    1. We have a selection of professional quality equipment for rent. Call to discuss your needs and reserve an appropriate machine.
  13. Delivery and Freight
    1. All items are quoted F.O.B from 444 Wacouta Street warehouse. Shipping is with insured common carrier or US Postal Service. We ship to all 50 states.
    2. Expedited and priority shipping incur additional costs.
  14. Drop Ship Services
    1. Needels can provide drop-ship services directly to your customer with shipping label and packing list displaying Needels contact. Or, by request, we can “blind box” the label.
  15. Unattended Deliveries
    1. Customer is deemed to have custody of the merchandise upon completion of the delivery to the agreed upon secure or non-secure area. Customer thereby, waives claims against Needels for any lost, damaged or destroyed merchandise after delivery.
Copyright 2014 Needels Supply. All rights reserved.